You have the right to cancel any event and receive a full refund if the event date is more than 2 weeks prior to the event, if the event is cancelled less than 2 weeks prior to event you will receive refund but will lose your deposit. Any abuse whether it be verbal or physical caused to any of our staff, you may lose your chance to refund and will lose your deposit. If after event you feel you are unsatisfied with the service you received, you have 7 days after event to dispute. Once you have requested a refund, we will open an investigation on the stated reason for cancelation. Ellis Events have the right to reject any refund investigation. If investigation is successful you will receive refund within 28 working days.